Directions to use the product
Directions to properly use the product can found on the Product Detail Page.
Directions to store the product
All products are recommended to be stored at room temperature. Avoid storing Ground Plan products in the refrigerator. Frequent changes in temperature can alter or separate ingredients in the product. Directions apply to all products regardless the container material.
The expiration date, 12 months after opening the product, is marked on the product.
Recommended Skin Types
Ground Plan products are usable for all skin types and choose suitable products fitting your skin condition. For more information, read the product description specified on the Product Detail Page.
Can Ground Plan products be used on the skin with atopic conditions or acnes?
Avoid using cosmetic products on areas showing side effects or abnormal symptoms, such as redness, swelling or itchiness, and seek your physician. We recommend using Ground Plan products on the completely healed skin without any signs of inflammation to enjoy the full benefits. Ground Plan skincare products can help moisturize and soothe skin and relieve itchiness caused by dryness.
Can Ground Plan products be used on infants and children? Or pregnant women or sensitive skin type?
All Ground Plan products are made of safe ingredients good for infants, children, pregnant women and sensitive skin type. However, reaction to different ingredients may vary from person to person. If you are cautious, start with a skin patch test. Apply a small amount to the lower arm or behind the ear to see how your skin reacts, or consult your physician before using the product.
Can Ground Plan products be used for both men and women?
All Ground Plan products can be used for both men and women. Every individual’s reaction to or feel of the product may vary, so choose a product that fit your skin type.
If I experience a stinging sensation after using the Ground Plan product, can I continue to use it?
All Ground Plan products are made of safe ingredients for all skin types; however, reaction to certain ingredient may vary from person to person. If discomfort continues, discontinue using the product and consult with your physician before using the product.
Linalool used as fragrance can cause allergic reaction to some people. Is it safe to use?
Linalool is a naturally occurring ingredient when natural oil is extracted. Most essential oils obtained from the nature contain compounds that may cause allergic reaction in some people. A trace amount of natural lavender oil used in Ground Plan products is perfectly safe to use; however, every individual’s reaction to the ingredient may vary. If you’re cautious, start with a skin patch test by applying a small amount to the lower arm or behind the ear, or consult with your physician before using the product.
Ground Plan aims to make nature-friendly products free of harmful, chemical ingredients. All Ground Plan products contain minimal or natural preservatives in order to prevent decomposition by microbial growth or by undesirable chemical changes.
About Artificial Fragrance
Ground Plan avoids the use of artificial fragrance. All Ground Plan products contain essential oil in place of artificial fragrance. By its properties, essential oil gives off a unique natural scent, which may vary slightly by product. Slight variation in natural fragrance is not considered as defective and is safe to use. *Essential oil is used in skincare products only.
Are Ground Plan products animal-tested?
All Ground Plan products are cruelty-free, for the brand does not include any products that were tested on animals. Before the product is released, the Research and Development Team conducts thorough evaluations on the safety of the product and ingredients.
What are tiny specks on the container?
Tiny specks found in the product container were part of the container processing and are safe to use.
In case of skin trouble or side effects after using the Ground Plan product, can the buyer receive refund?
To file a return and refund application, the buyer is required to submit the proof of his/her claim via the statement from a dermatologist, the receipt for a medical visit and the copy of the buyer’s bank account to the e-mail address: firstname.lastname@example.org