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Title refund
Posted by da**** (ip:)
  • Rate 5points  
  • Date 2017-05-24
  • Recommended  
  • View 598

I have asked to exchange this to the gel cream....and try to contact your email many many times....


i have not once received email back from you guys..


as you guys just went and sent the item i wanted to cancel ....


what kind of customer service is this?

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  • GROUND PLAN(EN)

    0points

    Spam Order Number: 20170517-0002101

    Hello,

    We're terribly sorry for the inconvenience that this may have caused you.

    To be honest with you, we haven't receive any emails from dahyelee86@hotmail.com. We checked our mail servers and there's no email sent from the email account mentioned above. Also, we checked our Q&A board page and found out that there were no request filed from User ID dasoon86. We would like to know if you sent the email to en@grplan.com since that is the email address for our English site.

    Again, our apologies for the inconvenience and we're hoping that this will not happen again in the future.

    Robin

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