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FAQ

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제목 Delivery
작성자 GROUND PLAN (ip:)
작성일 2021-07-21 14:34:12 (ip:)

Delivery method

Domestic delivery by Korea Post 

 

Areas for delivery

All regions in Korea (with a few exceptions) 

 

Shipping cost: KRW 3,000

Free shipping for purchases over KRW 50,000 

 

Delivery Time

Orders placed before 13:00 are shipping on the same day. Orders places after 13:00 are sent the next business day.

Orders places after 13:00 on Friday and before 13:00 on Monday are shipping on Monday. Public holidays are not counted as business day for shipping and delivery. Shipping time takes 2~5 business days and varies per region. 

 

Combined Shipping & Delivery 

Products purchased on the same day before 13:00 can be shipped combined. 

To combine orders after paying for items and before shipping arrangements are made before 13:00, contact Customer Service Center via 1:1 Kakaotalk chat or post your request on the Q&A bulletin board. For each combined shipping, the buyer receives one gift per combined order. 

 

Delayed Delivery 

Delivery arrangements after payment can be delayed at times due to the pressure of orders. The buyer will be informed by Customer Service Center for information and assistance. 

 

Delivery Tracking 

The delivery status reads “In Transit” after purchased orders are processed at the Post Office sorting center. Online delivery tracking is available after 22:00 on the day of orders; however, due to errors, the exact location of the order may be confirmed in the morning the day after. 

 

Confirming Delivery Status 

Go to “My Page” and click “My Orders” to see the status “In Transit.” Click “My Orders” to see the details. 

 

International Shipping 

International shipping can be arranged by contacting Customer Service Center via 1:1 Kakaotalk chat or post your request on the Q&A bulletin board. B be sure to include the required information as below: 

- Full name

- Contact information

- Desired products 

- Country to be delivered 

- Shipping address 


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