I have asked to exchange this to the gel cream....and try to contact your email many many times....
i have not once received email back from you guys..
as you guys just went and sent the item i wanted to cancel ....
what kind of customer service is this?
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We're terribly sorry for the inconvenience that this may have caused you.
To be honest with you, we haven't receive any emails from firstname.lastname@example.org. We checked our mail servers and there's no email sent from the email account mentioned above. Also, we checked our Q&A board page and found out that there were no request filed from User ID dasoon86. We would like to know if you sent the email to email@example.com since that is the email address for our English site.
Again, our apologies for the inconvenience and we're hoping that this will not happen again in the future.