We're terribly sorry for the inconvenience that this may have caused you.
To be honest with you, we haven't receive any emails from firstname.lastname@example.org. We checked our mail servers and there's no email sent from the email account mentioned above. Also, we checked our Q&A board page and found out that there were no request filed from User ID dasoon86. We would like to know if you sent the email to email@example.com since that is the email address for our English site.
Again, our apologies for the inconvenience and we're hoping that this will not happen again in the future.