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Title refund
Posted by da**** (ip:)
  • Rate 5points  
  • Date 2017-05-24
  • Recommend Recommend
  • View 73

I have asked to exchange this to the gel cream....and try to contact your email many many times....


i have not once received email back from you guys..


as you guys just went and sent the item i wanted to cancel ....


what kind of customer service is this?

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  • GROUND PLAN(EN) 2017-06-06 0points
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    Spam Order Number: 20170517-0002101

    Hello,

    We're terribly sorry for the inconvenience that this may have caused you.

    To be honest with you, we haven't receive any emails from dahyelee86@hotmail.com. We checked our mail servers and there's no email sent from the email account mentioned above. Also, we checked our Q&A board page and found out that there were no request filed from User ID dasoon86. We would like to know if you sent the email to en@grplan.com since that is the email address for our English site.

    Again, our apologies for the inconvenience and we're hoping that this will not happen again in the future.

    Robin
Spam Not Spam
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33561 Day & Night Secret Moisture Cream refund da**** 2017-05-24 73

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